FaQs. General Information

Q: My scooter has no power

A: Check if battery is charged. Check if battery cable is plugged in the battery compartment (make sure battery cable is plugged in the right direction). Check the on/off button on battery.

Q: How to charge battery?

A: You can plug the charger either to scooter’s charging port or to the battery (make sure to plug in the right direction). The light on charger will turn into red in charging mode and will turn into green after the battery is fully charged.

Q: The battery has power, but scooter doesn’t have power to move

A: Check if the motor cable is tightly connected to the controller.

Q: The front light is flashing and the scooter is not moving

A: Check if the brake is locked.

Q: What should I do if I lost my ID card?

A: Each scooter comes with two ID cards. If one is lost, you can order extra ID cards as backup. If you lost both, you will need to send the display back for Re-key.

Q: How to replace tires?

A: The tires are standard size used for ATVs and lawn mower tractors. You could purchase the tires and DIY by following YouTube video clips. Or, you could go to shops to replace the tires.

Q: Scooter is not easy to turn

A: This scooter has a special self-balancing feature. The standard rear tire has a flat profile with more surface contact area. To make the turn easier, the rider’s body should lean slightly  into the turning direction. It is like controlling the balance in ski board and snowboard riding. For some riders who don’t like this feature, they can exchange the standard rear tire to a more rounded tire.

Q: How to transport your scooter with automobile?

A: We recommend that you trasport your scooter in vertical position. If you need to detach handle bar to fit the scooter into a car, make sure the wire is well protected. We are developing a hitch mounted carrying rack and it will be available in summer, 2021.

Q: How to fix brake problems?

A: You can go to any electric bike store for brake adjustment or repair.

Call Us

1-833-Kaasfun (1-833-5227386)

Our Location

       6046 Cornerstone Ct. Suite 198         San Diego, CA 92121, U.S.A.

Our Email

Support@kaaspeed-usa.com