FaQs. General Information

Q: My scooter has no power

A: Check if battery is charged. Check if battery cable is plugged in the battery compartment (make sure battery cable is plugged in the right direction). Check the on/off button on battery.

Q: How to charge battery?

A: You can plug the charger either to scooter’s charging port or to the battery (make sure to plug in the right direction). The light on charger will turn into red in charging mode and will turn into green after the battery is fully charged.

Q: The battery has power, but scooter doesn’t have power to move

A: Check if the motor cable is tightly connected to the controller.

Q: The front light is flashing and the scooter is not moving

A: Check if the brake is locked.

Q: What should I do if I lost my ID card?

A: Each scooter comes with two ID cards. If one is lost, you can order extra ID cards as backup. If you lost both, you will need to send the display back to us for Re-key. You may also be required to provide some information regarding the lagality of ownership in this case. 

Q: How to replace tires?

A: The tires are standard size used for ATVs and lawn mower tractors. You could purchase the tires and DIY by following YouTube video clips. Or, you could go to shops to replace the tires.

Q: Scooter is not easy to turn

A: The standard scooter model has a flat profile rear tire to achieve an unique self-balancing feature. To make the turn easier, the rider’s body should lean slightly  into the turning direction. For some riders who prefer easy turning instead of self-balancing, they can choose a round rear tire scooter model.

Q: How to transport your scooter with automobile?

A: We recommend that you trasport your scooter in vertical position. We developed a custom compact hitch rack to carry the scooter or you can use truck, van or SUV to carry. If you need to detach handle bar to fit the scooter into a smaller car, make sure the wire is well protected. 

Q: How to fix brake problems?

A: This scooter use common bicycle hydraulic disk brake system. You can go to any electric bike store for brake adjustment or repair.

Q: Is insurance required?

A: Insurance is not required by law but it is a good idea to carry an insurance policy to protect yourself and other people in case of injury or property demage. You may either add to your own home/auto insurance policy or get a new electric scooter/bike insurance policy.        

Q: Is this scooter street legal?

A: This scooter is similar to a class II E-bike but with a bigger motor. There is no specific classification and rule regarding this product. Generally speaking, it should be used by following class II E-bike rule on public street. You should also check and verify with local rules to properly use this product.      

Q: Where to get Insurance?

A: Followings are some high rated e-bike insurance companies for your reference: https://www.spokeinsurance.com/; http://mcclaininsurance.com/; https://velosurance.com/; https://simplebikeinsurance.com/; https://www.progressive.com/answers/bicycle-insurance/;

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1-833-Kaasfun (1-833-5227386)

Our Location

       6046 Cornerstone Ct. Suite 198         San Diego, CA 92121, U.S.A.

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