A: Check if battery is charged. Check if battery cable is plugged in the battery compartment (make sure battery cable is plugged in the right direction). Check the on/off button on battery.

A: You can plug the charger either to scooter’s charging port or to the battery (make sure to plug in the right direction). The light on charger will turn into red in charging mode and will turn into green after the battery is fully charged.

A: Check if the motor cable is tightly connected to the controller.

A: Check if the brake is locked.

A: Each scooter comes with two ID cards. If one is lost, you can order extra ID cards as backup. If you lost both, you will need to send the display back to us for Re-key or order a new display and key set. You will need to provide scooter serial # and ownership information in this case. 

A: The tires are standard size used for ATVs and lawn mower tractors. You could purchase the tires and DIY by following YouTube video clips. Or, you could go to shops to replace the tires.

A: The standard scooter model has a flat profile rear tire to achieve an unique self-balancing feature. To make the turn easier, the rider’s body should lean slightly  into the turning direction. For some riders who prefer easy maneuver instead of self-balancing, they can choose a round rear tire scooter model.

A: We recommend that you trasport your scooter in vertical position. We developed a custom compact hitch rack to carry the scooter or you can use truck, van or SUV to carry. If you need to detach handle bar to fit the scooter into a smaller car, make sure the wire harness is well protected at the top of fork. 

A: This scooter use common bicycle hydraulic disk brake system. You can go to any electric bike store for brake adjustment or repair. There are three bolts on each caliper are manufacturer sealed. To avoid hydraulic oil leaking, do not loose those three bolts!

A: Insurance is not required by law but it is a good idea to carry an insurance policy to protect yourself and other people in case of injury or property demage. You may either add to your own home/auto insurance policy or get a new electric scooter/bike insurance policy.        

A: This scooter is similar to a class II E-bike but with a bigger motor. There is no specific classification and rule regarding this product. Generally speaking, it should be used by following class II E-bike rule on public street. You should also check and verify with local rules to properly use this product.      

A: Followings are some high rated e-bike insurance companies for your reference: https://www.spokeinsurance.com/; http://mcclaininsurance.com/; https://velosurance.com/; https://simplebikeinsurance.com/; https://www.progressive.com/answers/bicycle-insurance/;